Air France resumes schedule to South Africa
Air France strictly complies with the regulations set forth by the French state and the authorities of the countries it serves.
Image supplied by Air France
On 26 November 2021, the airline suspended flights to/from Johannesburg and Cape Town due to the travel restrictions imposed to travellers from southern African countries due to the COVID-19 Omicron variant.
As such, restrictions have been lifted by the French state subject to the application of a new sanitary protocol (see below), Air France has confirmed that flights between Paris and Johannesburg and Cape Town will be resumed and will operate with the schedule contained below.
Johannesburg, with effect 04 December 2021
Departure Day |
Flight number and route |
Departure time (LT) |
Arrival time (LT) |
|
Daily, except Monday |
AF990 |
CDG-JNB |
23:35 |
11:15 (+1) |
Daily, except Tuesday |
AF995 |
JNB-CDG |
19:50 |
05:45 (+1) |
Cape Town, with effect 06 December 2021
Departure Day |
Flight number route |
Departure time (LT) |
Arrival time (LT) |
|
Tuesday, Friday, Sunday |
AF868 |
CDG-CPT |
10:10 |
22:30 |
Monday, Wednesday, Saturday |
AF871 |
CPT-CDG |
00:40 |
11:15 |
As per the new regulations issued by the French government which became effective on the 4th of December 2021, South Africa has been placed on the ‘Scarlet Red’ country list. As a result of this, new entry and exit regulations have been implemented for travel between South Africa and France.
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It is important to note that the above new requirements apply to passengers with France as a final destination. Transfer passengers must check the entry and exit requirements applicable to their journey on Air France’s TravelDoc website and/or contact the relevant authorities of the country of their final destination.
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As part of its commercial policy, Air France currently offers fully modifiable tickets for all bookings up to 30 June 2022. Customers can change1 their reservation at no cost, or obtain a refundable credit voucher2 if they no longer wish to travel. If the flight is cancelled by the airline, the customer can choose to postpone their trip, request a full ticket refund or receive a credit voucher, which is also refundable if not used.
How to contact Air France
Passengers who would like to make a new booking or make changes to an existing booking on Air France can use one of the channels below:
Air France Website
South Africa Call Centre: +27 (0) 10 205 0100. Hours of operation are Monday to Friday between 08:00 and 17:00, Saturday and Sunday between 09:00 and 18:00.
Passengers who would like to request a refund or a travel voucher can do so via the above website or the South Africa Call Centre.
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Air France’s health commitment
The health and well-being of Air France customers and staff are at the heart of the company’s concerns. Air France is committed to providing its customers optimum health and hygiene conditions at each stage of their trip, upon arrival at the airport. On board the aircraft and throughout the duration of the trip, it is compulsory to wear a surgical mask. The air in the cabin is renewed every 3 minutes. The air recycling system on board Air France aircraft is equipped with HEPA – High Efficiency Particulate Air – filters identical to those used in hospital operating theatres. Air France has also reinforced aircraft cleaning procedures, notably with the disinfection of all surfaces in contact with customers such as armrests, tables and screens before each flight.
1 Modifications – possibility of changing the date and/or destination of your ticket regardless of the fare conditions until the day of departure of the 1st flight. If the price of the new ticket is higher, the fare difference will be charged to the customer.
2 Refunds – possibility of requesting a ticket refund up to the day of departure of the 1st flight. If the fare conditions of your ticket do not allow a refund, a credit voucher valid for one year will be issued, the refund of which can be requested at any time.
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