JAGUAR LAND ROVER HONOURS ITS TOP PERFORMING RETAILERS

Jaguar Land Rover South Africa recognised its top performing retailers at a glittering banquet held in Pretoria, Gauteng last month.

The awards honour the world-class efforts of the individuals and businesses representing the two iconic brands over the past year. Awarded annually, the Retailer of The Year awards are based on a comprehensive set of metrics on which each franchise is measured throughout the preceding year and recognises the combined overall performance across all departments at the winning retailer.

In addition to recognising sales performance, scorecards also included factors that directly impact the customer experience – including process adherence, progress through training programmes, results of standards audits and feedback from customers. The grand prize – the Retailer of the Year award – recognises the combined overall performance across all departments at the winning retailer. This year’s Retailer of The Year went to Jaguar Land Rover Hillcrest.

Richard Gouverneur, Managing Director of Jaguar Land Rover South Africa and sub-Sahara Africa said:

“It is indeed an honour to present the awards to those dedicated to delivering world-class service to our customers. You are our ultimate ambassadors for the Jaguar Land Rover brands. Together we achieved incredible things in 2017, this, despite another challenging year politically and economically.”

The sales retailer of the year award went to Jaguar Land Rover Hillcrest, making it the second award that evening for the Durban based retailer.

Gaining recognition for embracing Jaguar Land Rover’s Customer First philosophy and winning the customer service retailer award was Jaguar Land Rover Ballito.

This retailer champion scored top marks on their “Fixed Right First Time” scores, thanks to excellent work from their world-class technicians. They also consistently ensured that customers were given a true premium experience.

 “This year we are thrilled to continue expanding the Jaguar and Land Rover product portfolio, with the start of electrification of our network, introduction of PHEVs and the new I-PACE” said Gouverneur.

Full list of 2017 Jaguar Land Rover Dealer Awards and winners:

Award

Brand

Winner

SALES VOLUME RETAILER AWARD

Jaguar

Jaguar East Rand

SALES VOLUME RETAILER AWARD

Land Rover

Land Rover Sandton

APPROVED PRE OWNED RETAILER AWARD

Jaguar Land Rover

Jaguar Bryanston

SALES EXCELLENCE RETAILER AWARD

Jaguar

Jaguar Constantiaberg

SALES EXCELLENCE RETAILER AWARD

Land Rover

Land Rover Hillcrest

SALES RETAILER OF THE YEAR  AWARD

Jaguar Land Rover

Jaguar Land Rover Hillcrest

ACCESSORY RETAILER SALES AWARD

Jaguar Land Rover

Jaguar Land Rover Hillcrest

MARKETING RETAILER AWARD

Jaguar Land Rover

Jaguar Land Rover N1 City

CUSTOMER SERVICES RETAILER AWARD

Jaguar Land Rover

Jaguar Land Rover Ballito

RETAILER OF THE YEAR - 2ND RUNNER-UP

Jaguar Land Rover

JLR Bloemfontein

RETAILER OF THE YEAR - 1ST RUNNER-UP

Jaguar Land Rover

JLR Nelspruit

RETAILER OF THE YEAR

Jaguar Land Rover

JLR HILLCREST

Ends.

About Jaguar Land Rover

Jaguar Land Rover is the UK’s largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel-drive vehicles; and Jaguar, one of the world’s premier luxury sports sedan and sports car marques.
We employ almost 42,000 people globally and support around 240,000 more through our dealerships, suppliers and local businesses. Manufacturing is centred in the UK, with additional plants in China, Brazil, Austria and Slovakia. 
At Jaguar Land Rover, we are driven by a desire to deliver class-leading vehicles, which will provide experiences our customers will love, for life. Our products are in demand around the globe. In 2017 Jaguar Land Rover sold more than 621,000 vehicles in 130 countries, with more than 80 per cent of our vehicles sold abroad.

Our innovation is continuous: we will spend more than £4 billion in the coming year on new product creation and capital expenditure.

From 2020 all new Jaguar Land Rover vehicles will be electrified, giving our customers even more choice. We will introduce a portfolio of electrified products across our model range, embracing fully electric, plug-in hybrid and mild hybrid vehicles as well as continuing to offer ultra-clean petrol and diesel engines.

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