Air France-KLM and Groupe ADP Join Forces to Facilitate Connections at Air France’s Hub at Paris-Charles de Gaulle Airport
Air France-KLM and Groupe ADP Join Forces to Facilitate Connections at Air France’s Hub at Paris-Charles de Gaulle Airport
At the 55th edition of the Paris Air Show (SIAE) last June, Air France-KLM and Groupe ADP announced a strengthened partnership, named Connect France, aimed at enhancing the passenger experience at Paris-Charles de Gaulle Airport. This summer marks the launch of the first concrete initiative: a system to prioritise connecting passengers in Paris based on the time they have available to make their connection.
Every day, Air France transports up to 140,000 passengers, nearly half of whom connect through its hub at Paris-Charles de Gaulle airport. To ease their transit through the airport, Groupe ADP has implemented a dedicated route, now featuring a completely redesigned multilingual signage system.
And while Air France's flight schedule is optimised to ensure smooth connections for both passengers and their baggage, unforeseen circumstances can sometimes reduce the available time for passengers to transfer between flights.
Now, when a connection time falls below a certain threshold (for example, 45 minutes for a connection between Toulouse and New York JFK, arriving at Terminal 2F and departing from Terminal 2E Hall K), a priority process is automatically triggered for the affected passengers—without any action required on their part.
Specifically, this system works as follows:
- No later than upon arrival of the inbound flight at Paris-Charles de Gaulle, passengers receive a text message and an email informing them that, due to the short time available to reach the boarding gate for their next flight, they are eligible for priority access at security and border control. Soon, this message will also be delivered via a notification in the Air France mobile app and through WhatsApp.
- When passengers arrive at the security and border control checkpoints, their boarding passes are scanned and Groupe ADP’s service provider is automatically notified of the short connection. Priority access is then offered to them.
This system relies on real-time information sharing between Air France, Groupe ADP, and its service provider. The data shared includes:
This initiative, named the "Short Connection Pass" is the first concrete implementation of Connect France.
- Estimated walking time through the airport
- Time needed to complete security screening and border formalities, as well as wait times at those checkpoints
- The updated departure time of the next flight
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