Enbaya Prepaid Meters deny consumers Basic Human Rights
Access to safe drinking water and sanitation is a basic internationally recognised human right, but Enbaya Prepaid Meters don't believe this to be true.
Prepaid Water Meter service provider Enbaya Prepaid Meters have denied access to a consumer for water as they claim their account is in arrears.
We spoke to the consumer who has provided the following details.
"The first time I heard about the arrears on the account was on Friday 12 July 2024. Which I don't understand because I have only purchased one recharge token from Enbaya since the system was forcefully installed at our complex earlier this year, and I don't have an "account" with Enbaya.
When I started using Enbaya's service on 14 March 2024, there was no mention that I would be liable for someone else's arrears on an account that did not exist, nor did I sign anything to say I would pay someone else's arrears, and since then up until the 12 July 2024 there has been no communication with me, the person who setup the "account" and whose details is on their system, to tell me that there is an arrears on the account.
Enbaya Prepaid Meters waited until I paid for a recharge token, then still did not notify me, that there is an arrears on the account. I had to send them an SMS, and still I was not notified.
I had to then use my airtime to call the Enbaya call centre, and then I am told that I will not be getting a basic human need, which is water, because my account, which I don't have with them or CoJ or Johannesburg Water, is in arrears.Since their meter is connecting to all our pipes in the complex, there is no other way for my family and I to access water"
The consumer has asked for a full refund as Enbaya has not provided any service, but Enbaya are also refusing to pay back the customer's money.
